Welcome to our Independent Grievances Services


We are a specialist firm of neutrals based in the UK. We are independent and advocates for a fair process rather than for any of the participants involved. We don't make judgments or impose anything on anyone.

How our process starts

The employee raising the grievance downloads our user-friendly app and replies to questions by hitting "send" at the end. An alternative form is available for those who prefer to reply by post. 

We also ask for the employee's consent to collect and use some of their personal data to enable us to do our job.

There are three stages in our processes: These are set out below.

Confidentiality & Data Protection

Replies and any information given to us in confidence will not be disclosed without that person's consent. Other information will be shared with your employer's HR team and with other participants in a given matter.

We use and retain personal data of participants for the duration of our role in the matter and, usually, for a period of no more than 3 months afterwards. Please click on our Privacy Notice for further information on this.

Stage 1 Fact-Finding

Our fact-finding investigations enable us to understand the issues raised, and how they may have arisen. 

These investigations can be carried out by meeting with one of our neutrals in person, by phone/Skype or through our customised apps which can be downloaded on any mobile device with an internet connection.

We are interested in any underlying factors and not just the grievances themselves.

Although our fact-finding discussions are on the record, they are friendly and respectful. Notes are taken and a copy will be sent to all participants. All may be accompanied by any one companion of their choice.

Our neutral will prepare a report setting out the material facts obtained but no views or judgments will be expressed. 

Stage 2 Deciding how to Proceed

This stage is to give all participants a chance to consider our report, and to decide - usually within 7 days - whether:

  • the grievance should be withdrawn
  • the employer's Grievance Procedure should be applied
  • the grievance should be referred to us for mediation.

Any participant may contact us either for further information or to discuss the issue before making their decision.

Referring the grievance to us for mediation requires the consent of all participants. 

Stage 3 - Grievance Mediation

Mediation generally is a structured process where a neutral third party assists those concerned to resolve their differences through the use of specialised  techniques. The process focuses not on legal rights and remedies but rather on the needs, requirements and interests of all the participants.

Mediation is a voluntary process which any participating, including the mediator, can withdraw from at any time.

Please click in our Grievance Mediation page for information on how we handle such mediations. 


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Code of Conduct

We comply with the Uropean Code of Conduct for Mediators.

Equality of Opportunity

Both our personnel and our processes are designed to afford all wh use our services equality of opportunity irrespective of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy & maternity.